My cleaner cancelled
If your cleaner cancelled, take the actions listed below.
If your cleaning appointment is still matched with your cleaner:
- Go to your Cozy Maid account dashboard, and select your appointment.
- Scroll down and click 'Report an issue' > 'My cleaner rescheduled or cancelled'.
- Select whether you wish to 'Match New Cleaner and keep your schedule' or 'Match New Cleaner and reschedule'.
If your cleaning appointment was canceled, you may submit a new request here. Cozy Maid will follow up with your cleaner to underscore the consequences of their actions & ensure it does not happen again.
Still need help?
Contact Support